Patient Information Specialist

Title: Patient Information Specialist

Department:     Front Office

Reports To:      Front Office Manager

FLSA Status:    Non-Exempt

Summary: This individual will greet, instruct, direct and schedule patients and visitors; as well as maintain records and accounts. Speaks directly via phone with patients to coordinate appointments and send to appropriate nurse triage. Inputs data from patient encounter form into the computer.  Serves as a liaison between patient and medical support staff.

Essential Duties:  Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

  • Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keep patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comfort patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Record and collects patient charges and controls credit extended to patients
  • Help patients in distress by responding to emergencies according to policies and procedures
  • Protect patients’ rights by maintaining confidentiality of personal and financial information.
  • Enhance professional growth and development through staff meetings, education programs, conferences, etc.; attends meetings and participates as required.
  • Contribute to team effort by fulfilling other duties as needed.
  • Work toward continuous quality improvement
  • Uphold, support, and promote all company policies and procedures

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

  • High school diploma or general education degree (GED)
  • One year related experience and/or training preferred
  • Proficient in use of computer
  • Knowledge of medical terminology desirable.

Language Skills:

  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing – Approximately 1/3 to 2/3 of on-the-job time.
  • Walking – Approximately less than 1/3 of on-the-job time.
  • Sitting – Approximately greater than 2/3 of on-the-job time.
  • Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
  • Reaching with hands and arms – Approximately less than 1/3 of on-the-job time.
  • Climbing or balancing – Approximately less than 1/3 of on-the-job time.
  • Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
  • Talking or hearing – Approximately greater than 2/3 of on-the-job time.
  • Tasting or smelling – Approximately less than 1/3 of on-the-job time.
  • Travel- Approximately less than 1/3 of on-the-job time.
  • Weight lifted/Force exerted – An average of approximately 30 pounds, less than 1/3of on-the-job time, non-continuously.

Physical demand requirements listed are primarily applied to sitting and working at computer for long periods of time, ability to lift and move paper supply, client files, etc.

  • Vision – Close vision (clear vision at 20 inches or less), Distance vision (clear vision at 20 feet or more), Color vision (ability to identify and distinguish colors), Peripheral vision (ability to observe an area that can be seen up and down or to the left and right, while eyes are fixed on a given point), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Vision requirements listed are primarily applied to use of computers, color coded files, etc.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Environmental – There is little to no exposure to hazardous environmental conditions.

Noise – Moderate to Loud (i.e. typical medical practice noise – patients, computers, printers, phones, fax machines, etc.)

Employment Application 

Further details, questions, and information can be sent to aelsen@obgyngroup.com
Please, email your resume and application to aelsen@obgyngroup.com, mail it to 5350 Eastern Ave, Davenport IA 52807, or fax it to 563-359-1512.

Title: Coding Specialist

Department:     Front Office

Reports To:     Practice Administrator

FLSA Status:    Non-Exempt

Summary: This individual will obtain accurate reimbursement for healthcare claims by assigning procedure and diagnosis codes for insurance billing. He/she will also review claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission

Essential Duties:  Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

  • Compile, abstract and maintain patient medical records to document condition and treatment.
  • Review records for completeness, accuracy and compliance with regulations.
  • Release information to persons and agencies according to regulations.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Identify, compile and code patient data, using ICD-10, HCPCS, and CPT and other standard classification coding systems.
  • Communicate with medical billing specialists to ensure treatment codes are accurately received
  • Audits all records to ensure proper submission of services prior to billing
  • Receives hospital information to properly bill provider services for hospital patients
  • Contacts providers to train and update them with correct coding information
  • Audits medical records to ensure proper coding completed and to ensure compliance with federal and state regulatory bodies
  • Accurately follows coding guidelines and legal requirements to ensure compliance with federal and state regulatory bodies
  • Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct. Reports compliance problems appropriately.
  • Determines the final diagnoses and procedures stated by the physician or other health care providers are valid and complete.
  • Performs a comprehensive review for the record to assure the presence of all component parts such as: patient and record identification, signatures and dates where required, and all other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered.
  • Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Reviews the records for compliance with established reimbursement and special screening criteria.
  • Analyzes provider documentation to assure the appropriate Evaluation & Management (E&M) levels are assigned using the correct CPT code
  • Enhance professional growth and development through staff meetings, education programs, conferences, etc.; attends meetings and participates as required.
  • Contribute to team effort by fulfilling other duties as needed.
  • Stay current with changing technology, including software and industry specific programs
  • Work toward continuous quality improvement
  • Uphold, support, and promote all company policies and procedures

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Associate’s degree (A. A.) preferred
  • Experience using ICD-9-CM, CPT, HCPCs or other standard classification coding systems
  • Knowledge of billing practices required
  • Knowledge of medical records, EHR required
  • Extensive knowledge of official coding conventions and rules established by the American Medical Association (AMA), and the Center for Medicare and Medicaid Services (CMS) for assignment of diagnostic and procedural codes.

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

  • Certified Professional Coder Medical Coding Certificate

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing – Approximately 1/3 to 2/3 of on-the-job time.
  • Walking – Approximately less than 1/3 of on-the-job time.
  • Sitting – Approximately greater than 2/3 of on-the-job time.
  • Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
  • Reaching with hands and arms – Approximately less than 1/3 of on-the-job time.
  • Climbing or balancing – Approximately less than 1/3 of on-the-job time.
  • Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
  • Talking or hearing – Approximately greater than 2/3 of on-the-job time.
  • Tasting or smelling – Approximately less than 1/3 of on-the-job time.
  • Travel- Approximately less than 1/3 of on-the-job time.
  • Weight lifted/Force exerted – An average of approximately 30 pounds, less than 1/3 of on-the-job time, non-continuously.

Physical demand requirements listed are primarily applied to sitting and working at computer for long periods of time, ability to lift and move paper supply, client files, etc.

  • Vision – must have clear vision near and far, with or without corrective measures

 Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Environmental – There is little to no exposure to hazardous environmental conditions.

Noise – Moderate to Loud (i.e. typical medical practice noise – patients, computers, printers, phones, fax machines, etc.)

Employment Application 

Further details, questions, and information can be sent to aelsen@obgyngroup.com
Please, email your resume and application to aelsen@obgyngroup.com, mail it to 5350 Eastern Ave, Davenport IA 52807, or fax it to 563-359-1512.

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5350 Eastern Ave Davenport, IA 52807

Emergency Contact Numbers

ambulanceicon   563-355-1853