Convenience without the compromise

PATIENT QUICK START GUIDE

NOW OFFERING TELEMEDICINE VISITS FOR THE FOLLOWING:

• Birth Control Consult
• Biopsy Results
• Infertility Consult
• Lab Results
• Medication Check
• Follow-up Appointment
• Return OB (16 and 24 weeks)
• Other Visits at the Discretion of your Healthcare Provider

PATIENT QUICK START GUIDE

BEFORE YOU BEGIN:

• Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service.
• Follow this link to review the Devices and Connection Guide on the back of this page.

CONDUCTING YOUR VISIT:

• Locate your email or text message from The Group containing your visit link:
  • If you do not see an email from The Group, check your junk/spam folder.
  • If you still do not see an email from The Group or have not received a text message, please locate your web browser and type in the URL listed above in the 'Appointment Box'.
  • If you are still experiencing difficulties, please reach out to our office at 563.355.1853.
• Click the secure link in the email/text to see your provider.
• You will be taken to a welcome page and asked to enter your first and last name.
• Once you have entered your name, click check-in. Your provider, or member of your care team, will connect with you as soon as they are ready.
  • Click the message icon at the right of your providers name to send a message to your care team.
• Once you have finished your visit, click the phone icon.
• How will my visit be billed?
  • Patients will be billed just as they are if they were seen in the office. Billing may vary depending on the visit they are scheduled for. Telemedicine visits will be submitted to your insurance on file.

DEVICE & CONNECTION GUIDE

• COMPUTER LAPTOP:
• ANDROID:
  • Update your device to the most recent operating system (version 8 or later).
• iPHONE/iPAD:
  • Make sure you are using an iPhone 6, or later.
  • Update your device to the most recent operating system (version 11 or later).

INTERNET & WIFI

• We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off Wi-Fi and refresh your page on a cellular device, or try another secure Wi-Fi network on your computer.

TO JOIN VISIT

• Patients join via emailed or texted link.
• No app needed.

AUDIO & VIDEO

• Device must have front-facing camera.
• Allow browser access to camera and microphone.
• Earphones must have a microphone.
• Turn device volume up.

NEED HELP?

• If you are still experiencing difficulties, please reach out to our office at 563.355.1853.

If you have questions regarding your health care needs, payment, or scheduling, please contact our office directly at 563.355.1853. Our current attendance policies apply to telemedicine.

We are ready and willing to assist you with questions about your care, so please do not hesitate to contact us at 563.355.1853

You may also find it helpful to use our online Resources or FAQs. Visit these pages to find definitions and descriptions of terms, procedures, diagnoses, tests, and other information intended to answer some basic questions you may have.